FREQUENTLY ASKED QUESTIONS

You can register using the Create Account option at the top of our website or from the Login or Register section.

Enter your details and follow the instructions to create your account.

By creating an account, you can manage your details, view your orders and more easily access the commercial terms available for your profile.

Please note that certain terms, products or discounts may be exclusively available to professionals.

Some commercial terms and discounts are only displayed to registered customers and may depend on the type of customer.

If you already have an account, make sure you are logged in before placing your order.

Go to the "Log in" section and select the option to recover your password.

Enter the email address associated with your account and you will receive instructions to set a new password.

If you do not receive the email, also check your spam or junk mail folders.

Yes. From your account, you can manage your addresses and save different billing and shipping addresses.

Before completing each order, check that you have selected the correct details.

You can place your order directly through our online store.

Add the products you need to your cart, check the quantities and references, and continue with the checkout process until you select the delivery address and payment method.

Once the checkout process has been successfully completed, you will receive an order confirmation at the email address associated with your account.

You can also view your orders in the corresponding section of My Account.

If you do not receive the confirmation, check your spam or junk mail folder.

If you need to change or cancel an order, contact us as soon as possible at pedidos@herbitas.com.

If the order has not yet been prepared or dispatched, we will assess whether the requested change can be made. Once it has been prepared or shipped, it may no longer be possible to modify it.

Contact our orders team as soon as possible to check whether we can still change the address before dispatch.

You can call us on +34 963 627 900 or use our contact page.

Log in to your Herbitas account and go to the Orders section. From there, you can view the history of orders placed with your account.

Available payment methods may vary depending on the country, customer and characteristics of the order.

Available options include:

• Credit or debit card.
• PayPal.
• Bizum.
• Advance bank transfer.
• Bank direct debit / SEPA Direct Debit for regular customers, subject to conditions.
• Payment in store.

You can find all the latest information on our Payment methods and shipping. page.

Yes. Online payments are processed using secure payment systems.

Yes. Once you have made the transfer, send the proof of payment, indicating the order number, to pedidos@herbitas.com.

Once we receive the proof of payment, we can continue preparing your order.

Yes. You can collect and pay for your order directly at our premises, either in cash or by card.

We are located at:

Laboratorios Herbitas S.L.
C/ Periodista Badía, 13B
Polígono Industrial El Molí
46134 Foios, Valencia

Normally, it may take between 24 and 72 business hours from the time we receive your order until it leaves our premises.

These times may vary during holiday periods, promotional campaigns, exceptional situations or due to circumstances beyond Herbitas' control.

For mainland Spain, shipping is free on orders over €140 + VAT.

Different conditions apply to Valencia city, the Balearic Islands, Canary Islands, Ceuta, Melilla and other destinations.

Check the latest rates and conditions on our Payment methods and shipping. page.

Yes. Herbitas offers international shipping.

Conditions, rates and payment methods may vary depending on the destination country. If you need information about an international shipment, you can contact our international department at sales@herbitas.com.

Yes. Some products, due to their dimensions, weight, characteristics or destination, may require a specific shipping quotation or incur additional costs.

Orders shipped to the Canary Islands, Ceuta and Melilla may also be subject to customs fees or other costs associated with the destination.

If the usual delivery time has passed and you have still not received any information about your order, contact us with your order number at pedidos@herbitas.com.

You can call +34 963 627 900 or write to us through our contact page.

Before sending any product back, you must notify Herbitas of the return.

Write to pedidos@herbitas.com, stating the reason for the return and providing the necessary product and order details. Where necessary, you must attach the invoice and photographs of the item.

To process the return, you will need a return / Non-Conformity (NC/) number.

Do not send any product back without first receiving the corresponding authorization.

You have 30 days from receipt of the order to request a return, provided that the product meets the established conditions.

The item must be in perfect condition, complete and unused, and must retain its original packaging.

The original packaging must be properly protected during return transport.

Certain products cannot be returned for hygiene, safety or customization reasons, or because they have been specifically manufactured for the customer.

Sterile products cannot be returned once their original outer packaging has been opened.

If the return is due to an error attributable to Herbitas, such as the shipment of an incorrect or defective product, we will arrange the corresponding collection in accordance with the applicable conditions.

If the return is made for reasons not attributable to Herbitas, the shipping costs will be borne by the customer.

Contact us as soon as possible, providing your order or invoice number, the product reference and a description of the issue.

Where applicable, attach photographs showing the condition of the product or package.

Our team will review the issue and tell you how to proceed.

You can view the full procedure, exceptions and applicable conditions on our Returns. page.

Herbitas specializes in supplying products for the healthcare and professional sectors, particularly podiatry, clinics, orthopaedics and other professionals in the sector.

Certain products may be subject to specific conditions of sale or professional use.

Yes. If you cannot find a specific reference or are unsure which product best suits your needs, you can contact our team.

The more information you provide about the product or application you are looking for, the easier it will be for us to help you.

Check the product page in our online store. Availability may vary depending on the product, variant or quantity requested.

If you need a large quantity or want to confirm availability before placing an order, contact us.

Yes. On the product pages, you will find information about features, references and available documentation.

If you need additional information, you can send your enquiry to calidad@herbitas.com, indicating the exact product reference so that we can assist you more quickly.

The invoice for your order is automatically sent to your email address. If you have not received it, please write to us at administracion@herbitas.com, indicating your invoice number, and we will send it to you within a maximum of 72 hours.

Contact us at administracion@herbitas.com, indicating the order or invoice number and the details you need us to review.

Our team will review your request and tell you how to proceed.

Products are covered by the corresponding warranties according to their characteristics and the applicable conditions.

To make use of the warranty, you must keep the purchase invoice and follow the instructions for use and maintenance specified for each device.

Among other circumstances, the warranty may be affected by improper use, inadequate maintenance, handling or repair of the device without the knowledge of the Technical Service, alteration of purchase details or the absence of an invoice.

See the full conditions in our Legal Terms and Conditions.

Contact Herbitas at presupuestos@herbitas.com, providing, whenever possible:

• Name or reference of the device.
• Serial number.
• Invoice number or approximate purchase date.
• Detailed description of the issue.
• Photographs or videos if they help identify the problem.

With this information, we will be able to handle your enquiry more quickly.

You can contact us through the following channels:

• Orders: +34 963 627 900
• Web support: +34 683 232 721
• Customer service: herbitas@herbitas.com
• International: sales@herbitas.com

You can also send us your enquiry through our contact page.

Our premises are located at:

Laboratorios Herbitas S.L.
C/ Periodista Badía, 13B
Polígono Industrial El Molí
46134 Foios, Valencia
Spain