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Legal conditions

All purchases made at HERBITAS (https://herbitas.com) are subject to the general purchasing conditions set forth in this document. Sales generated both online and in physical stores are governed by the current Spanish health legislation.

Laboratorios Herbitas S.L. reserves the right to discontinue access, at any time and without prior notice, to any of the products offered on the website.

PRICE LISTS

The prices of the products applied in our online store include the taxes of the current Spanish legislation.

Regarding Value Added Tax (VAT), the tax rate will apply to the territory of the European Union where this tax is applicable. All companies belonging to European Union countries with an intra-community VAT number, except Spain, will be exempt from paying this tax. In sales to any other country in the world, VAT will not be charged; however, each country's customs systems will apply the corresponding tax burdens.

Due to its special tax regime, the geographical areas corresponding to the Canary Islands, Ceuta, and Melilla are considered extracommunity territories. Therefore, purchases made by residents of these territories are exempt from VAT payment (customs clearance fees and import taxes are not included in the item or shipping price and must be paid at the destination by the customer).

The prices and the only payment currency is the euro.

The prices displayed on https://herbitas.com may be reviewed and modified if conditions require it at any time.

The website herbitas.com, its prices, and images are subject to possible typographical errors. Laboratorios Herbitas SL will have the right to modify said error, inform the customer, and stop/cancel the purchase or management of the product until its correct change or replacement.

The user or consumer waives the right to claim any responsibility from herbitas.com, especially for any issues such as possible failures or typographical errors, as well as price errors, VAT, or images. Images are for guidance purposes. 


DELIVERY TIMES

For Spain:

Herbitas demands the utmost speed in delivering its orders. Our commitment to the customer is maximum, and therefore, deliveries are usually made within periods not exceeding 24-72 hours from when the order leaves our facilities.

The online store consists of more than 4,000 references, making it impossible to maintain a constant stock of all of them. Therefore, shipments may be delayed and exceed the 72 hours we set as a goal.

In holiday periods, deadlines may be extended.

For international and island shipments:

Delivery times may be extended by one or two weeks. We guarantee to provide quick information to our customers about estimated delivery times. Some products in our store are discontinued or with prolonged stock outages because our suppliers do not inform us in advance. In these cases, we will proceed to refund the amount of the product within a period not exceeding 48 hours.

 

WARRANTY

The warranty for products sold by Laboratorios Herbitas S.L. is provided and established under the regulations contained in the current legislation, particularly in the aforementioned R.D. 1/2007, Article 114 and following, a legal framework aimed at facilitating the consumer various options to demand reparation when the purchased good is not in conformity with the contract, giving them the option to request repair or replacement of the good, unless one of these is impossible or disproportionate. When repair or replacement is not possible or is disproportionate, the consumer may demand a price reduction or contract termination.

In case of non-conformity of the product, a period of two (2) years is recognized for consumers and one (1) year for professionals and freelancers, from the moment of delivery for the buyer to exercise their rights. However, only in the six (6) months following delivery will it be presumed that the non-conformity already existed at the time of delivery, with the buyer responsible for proving that the good was not in conformity, in accordance with Article 114 and following of R.D. 1/2007. The consumer must inform Laboratorios Herbitas S.L. of the non-conformity within two (2) months from when they became aware of it.

Laboratorios Herbitas S.L. reserves the right to verify that the defect was caused by manufacturing failure or misuse. If the product is under warranty, Laboratorios Herbitas S.L. will pay the shipping costs, and the return to the customer will be borne by Laboratorios Herbitas S.L. If the product is not under warranty, the customer will have to collect the product, covering the shipping costs. Consumable parts such as batteries, hydraulics, motors, cables, bulbs, fuses, etc., are not covered by the warranty along with accessories.

During the repair or review period, the company will not replace the product, nor will it imply any compensation.

Laboratorios Herbitas S.L. reserves the right to request verification of the problem's origin from an official brand technical service. If the defect is caused by misuse, the repair will be billable.

To make use of the warranty, it must be communicated in advance to our after-sales service department, and no goods will be accepted in our warehouses without prior authorization for exchange, return, or repair. See instructions in Section 5.

The warranty is addressed only to the holder (contracting party) listed on the invoice, and only the holder may demand it.

The warranty will lose its value:

- In case of misuse for not following the product manual or inadequate maintenance.

 - If some of the data on the warranty or proof of purchase is modified, altered, or replaced.

 - If the product is tampered with or repaired without the knowledge of the Technical Service.

 - If it lacks an invoice.

 - In case of voltage surges or connection to inappropriate voltage.

 

For warranty extension, consult with Laboratorios Herbitas S.L.

 

SHIPPING: In electronic equipment and devices (whether under warranty or not), in the case of repairs, shipping costs will be borne by the customer.

 

LIMITATION OF LIABILITY

It is the customer's responsibility to be technically qualified to use the materials distributed by Laboratorios Herbitas

 

PROTECTION OF PERSONAL DATA

In accordance with current personal data protection regulations, the Regulation (EU) 2016/679 of April 27, 2016, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data (hereinafter, GDPR), and Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights (hereinafter, LOPDGDD), we inform you that Laboratorios Herbitas, S.L. will process your personal data to manage contact with you and facilitate the provision of services based on the pre-contractual or contractual relationship. In addition, if you are a customer, you may receive commercial electronic communications about similar products that were subject to contracting. Your personal data will be kept for the necessary time to comply with corresponding legal obligations. We inform you that you may exercise the rights of access, rectification, deletion, objection, restriction, or portability of the processing by contacting lopd@herbitas.com or at the Address: Periodista Badía, 13B.  46134 Foios -  Valencia (Spain). If you believe that the data processing does not comply with current regulations, you may file a complaint with the supervisory authority at  www.agpd.es.

 

LEGISLATION AND JURISDICTION

These general conditions will be interpreted in accordance with current Spanish legislation, which will apply subsidiarily to everything not provided for in them. (Mainly Law 34/2002 of July 11 on information services and electronic commerce). The parties submit to the Jurisdiction of the Courts and Tribunals of Valencia, expressly waiving their own jurisdiction, should it be different.

 

CLAUSE FOR NEWSLETTER SUBSCRIPTION

You are informed that your personal data will be incorporated into a file owned by LABORATORIOS HERBITAS S.L, the purpose of which is to send you information of interest about our company's products or services.

The legal basis that legitimizes us to process personal data for the aforementioned purpose is the consent expressed by completing and submitting the online form.

Data will not be transferred or communicated to third parties, except in the cases provided by law, or necessary for the development, control, and fulfillment of the expressed purpose(s), as specified, or in specific cases expressly informed to the User.

If you do not wish to continue receiving emails from LABORATORIOS HERBITAS, S.L., simply send a message to lopd@herbitas.com, indicating your email address and your desire to unsubscribe from the Newsletter.

Furthermore, in accordance with Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016 (General Data Protection Regulation), we inform you that, at any time, you can exercise your rights of access, rectification, cancellation, deletion, portability, and, where applicable, objection by sending a written request, accompanied by a copy of your ID or equivalent identification document, to: LABORATORIOS  HERBITAS, S.L., C/ Periodista Badía, 13B, 46134, Foios, Valencia.