LEGAL CONDITIONS AND PRIVACY POLICY

All purchases made at HERBITAS (https://herbitas.com/en/) are subject to the general conditions of purchase set out in this document. The sales generated both online and in physical store are sales regulated by current Spanish legislation on health.

Laboratorios Herbitas S.L. reserves the right to stop providing access, at any time and without prior notice, to any of the products offered on the website.

 

PRICE LISTS

The prices of the products that are applied in our online shop include the taxes of the Spanish legislation in force.

In relation to the Value Added Tax (VAT), the tax rate will be applied for the territory of the European Union where this tax is applicable. All companies belonging to countries of the European Union with an intra-community VAT number, except Spain, will be exempt from paying this tax. The sale to any other country in the world will not be charged VAT, however the customs systems of each country will apply the corresponding tax burdens.

Due to their special tax regime, the geographical areas corresponding to the Canary Islands, Ceuta and Melilla are considered extra-Community territories. Therefore, purchases made by residents of these territories are exempt from VAT (customs clearance costs and import taxes are not included in the price of the article or the shipping price and must be paid at destination by the customer).

 

The prices and the single currency of payment is the euro.

The prices exposed in https://herbitas.com will be able to be reviewed and modified if the conditions require it in any moment.

The web herbitas.com, its prices and images are subject to possible typographical errors. Laboratorios Herbitas S.L. shall have the right to modify said error, communicate it to the client and paralyze/cancel the purchase or management of the product until its correct change or replacement.

The user or consumer renounces to claim any responsibility of herbitas.com, especially for any concept such as possible faults or typographical errors, as well as errors of price, VAT or images. The images are indicative. 

 

 


DELIVERY TIMES

Spain:

Herbitas demands maximum speed in the delivery of your orders. Our commitment to the customer is maximum and therefore usually deliveries are made in periods not exceeding 48 hours.

The online shop is made up of more than 4,000 references which makes it impossible to maintain a constant stock of all. Therefore, shipments can be extended in time and exceed the 48 hours we set ourselves as a target. 

 

International deliveries and islands: 

Delivery times may be extended up to one or two weeks. We guarantee to give our customers quick information on estimated delivery times. Some products in our shop are out of stock or have prolonged stock-outs because our suppliers do not inform us beforehand. In these cases, we will refund the amount of the product within 48 hours. 

 

WARRANTY

The guarantee for products sold by Laboratorios Herbitas S.L. is provided and established by virtue of the regulations contained in current legislation in the aforementioned R.D. 1/2007, article 114 et seq. It is a legal framework whose purpose is to provide the consumer with different options to demand cleaning when the goods purchased do not conform to the contract, giving him/her the option to demand the repair or replacement of the goods, unless one of these is impossible or disproportionate. The consumer may require the price to be reduced or the contract to be rescinded if repair or replacement is not possible or would be disproportionate.

In case of lack of conformity of the product, a term of two (2) years is recognized for consumers and a term of one (1) year for professionals and freelancers from the moment of the delivery so that the purchaser can make effective his/her rights. However, only in the following 6 months delivery will it be presumed that the lack of conformity already existed at the time of delivery, and it is up to the buyer to prove that the good was not in conformity, in accordance with article 114 et seq. of R.D. 1/2007. The consumer must inform Laboratorios Herbitas S.L. of the lack of conformity within two (2) months of becoming aware of it.

Laboratorios Herbitas S.L. reserves the right to verify that the defect has been caused by manufacturing failure or misuse. Laboratorios Herbitas S.L. will pay the client the carriage paid and the return to the client will be the responsibility of Laboratorios Herbitas S.L if the product is under guarantee. The client will have to collect the product, taking charge of the transport costs if the product is not under guarantee. Consumable parts such as batteries, hydraulics, motors, cables, batteries, light bulbs, fuses and so on are not covered by the guarantee together with accessories.

During the repair or overhaul period, the company will not replace the product and will not be liable for any compensation.

Laboratorios Herbitas S.L. reserves the right to request an official technical service of the brand, a verification of the origin of the problem. In the event of a defect caused by misuse, the repair will be invoiced.

In order to make use of the guarantee it will be necessary to communicate it previously to our department of post-sale service, not being accepted in our warehouses any merchandise that has not been previously authorized to its change, return or repair. See instructions in section 5.

The guarantee is only addressed to the holder (contractual party) that appears on the invoice and only the holder can demand it.

The guarantee will lose its value:

- In case of improper use by not following the instruction manual of the product or improper maintenance.

- If you modify, alter or replace some of the data in the same or proof of purchase.

- If the device itself is tampered with or repaired without the knowledge of the Technical Service.

- If you do not have an invoice.

- In case of voltage surges or connection to an unsuitable voltage.

 

Consult Laboratorios Herbitas S.L. for warranty extension.

 

CARRIAGE: In equipment and electronic devices (whether or not under warranty), in case of repairs the carriage will be charged to the customer.

 

LIMITATION OF LIABILITY

It is the customer's responsibility to be technically able to use the materials that Laboratorios Herbitas distributes. 

 

PROTECTION OF PERSONAL DATA

In accordance with the provisions of current personal data protection regulations, Regulation (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data (hereinafter, RGPD) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights (hereinafter, LOPDGDD), we hereby inform you that Laboratorios Herbitas, S. L will process your personal data in order to manage contact with you and to enable the provision of services, based on the pre-contractual or contractual relationship. Likewise, if you are a customer, you may be sent electronic commercial communications about similar products that were the object of the contract.  Your personal data will be kept for the time necessary to comply with the corresponding legal obligations. We inform you that you may exercise your rights of access, rectification, suppression, opposition, limitation or portability to the treatment by contacting us at lopd@herbitas.com or at the following address: Periodista Badía, 13B.  46134 Foios - Valencia (Spain).  If you consider that the data processing does not comply with the regulations in force, you may lodge a complaint with the supervisory authority at www.agpd.es.

 

LEGISLATION AND JURISDICTION

The present general conditions will be interpreted according to the legislation in force in Spain in the matter, that will be applied subsidiarity in everything that has not been foreseen in the same ones. (Law 34/2002 of 11 July on information services and electronic commerce). The parties submit to the Jurisdiction of the Courts and Tribunals of Valencia, expressly renouncing their own jurisdiction, if different.

 

 

CLAUSULE FOR SENDING NEWSLETTER

 

We inform you that your personal data will be incorporated into a file owned by LABORATORIOS HERBITAS S.L. whose purpose is to send you information of interest about products or services of our company.

The legal basis that legitimates us to treat personal data for the purpose indicated is the consent expressed by filling out the online form and sending it.

The data will not be transferred or communicated to third parties, except in the cases provided, in cases necessary for the development, control and fulfillment of the purpose expressed, in the cases provided by law, as well as in specific cases, of which the User is expressly informed.

If you no longer wish to receive e-mails from LABORATORIOS HERBITAS S.L. all you have to do is send a message to lopd@herbitas.com indicating your e-mail address and that you wish to unsubscribe from the NewsLetter.

Likewise, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation), we inform you that may exercise your rights of access, rectification, cancellation, deletion, portability and opposition by sending a written request, accompanied by a photocopy of your ID or equivalent identification document, addressed to: LABORATORIOS HERBITAS S.L., C/ José Ridaura Alcaide, nº 27-29, 46134, Foios, Valencia. 

 

 

PRIVACY POLICY

 

LABORATORIOS HERBITAS S.L. is particularly sensitive to the protection of personal data of Users of the services of the site --Web. Through this Privacy Policy LABORATORIOS HERBITAS S.L. informs the USERS of the website: https://www.herbitas.com of the uses to which the personal data collected on the website are subjected, so that they may decide, freely and voluntarily, whether they wish to provide the information requested.

LABORATORIOS HERBITAS S.L. reserves the right to modify this Policy in order to adapt it to new legislation, jurisprudential criteria, practices of the sector, or interests of the entity. Any change in it will be announced well in advance, so that you have perfect knowledge of its content.

 

 

RESPONSIBLE

 

The one responsible for the processing of personal data is LABORATORIOS HERBITAS S.L.

With registered office at C/ José Ridaura Alcaide, nº 27-29, 46134, Foios, Valencia.

Telephone: (+34) 963627900 and email: lopd@herbitas.com 

 

 

PROCESSING PURPOSE

 

The purpose of the collection and processing of personal data through the electronic mail property of LABORATORIOS HERBITAS S.L. made available to Users, respond, depending on the specific case, to manage and respond to requests for information, doubts, suggestions, publications, any services, activities, acts, events provided, offered, sponsored and / or sponsored by LABORATORIOS HERBITAS S.L.

 

 

CONSERVATION PERIOD

 

The personal data provided will be kept for the corresponding period in order to comply with legal obligations or their deletion is requested by the data subject and the data subject is entitled to do so.

 

 

LEGITIMATION

 

LABORATORIOS HERBITAS S.L. is entitled to the processing of personal data, based on the consent given by the person concerned for one or more specific purposes, as stated in Article 6.1. a) of the General Regulation on the Protection of Personal Data.

 

 

ADRESSES

 

We try to keep updated the data in our files, computer and/or paper to always correspond to reality. The User will have to make the changes directly, when this way it is enabled or communicating to the area or department corresponding to LABORATORIOS HERBITAS S.L.

The personal data obtained through the electronic mail property of the person in charge of the treatment, will not be yielded or communicated to third, except in the necessary suppositions for the development, control and fulfillment of the expressed purpose/s in the suppositions foreseen according to Law. As well as in the specific cases of which the User is expressly informed.

 

USER RIGHTS

 

The interested party of the personal data will be able to exercise the rights that assist him/her in agreement with the RGPD. That rights are the following:

  • The right to request access to personal data relating to the data subject,
  • Right to request correction or deletion,
  • Right to request limitation of your treatment,
  • Right to object to treatment,
  • Right to data portability. 

The interested party will be able to exercise such rights by means of request accompanied by a photocopy of its ID and in it will specify which of these requests is satisfied. Sent to the direction: LABORATORIOS HERBITAS S.L. registered office at C/ José Ridaura Alcaide, nº 27-29 46134, Foios, Valencia.

LABORATORIOS HERBITAS S.L. reserves the right to modify this Policy in order to adapt it to new legislation, jurisprudential criteria, practices of the sector, or interests of the entity. Any change in it will be announced well in advance, so that you have perfect knowledge of its content.

 

IDENTIFYING DATA OF THE SERVICE PROVIDER

In accordance with Article 10 of Law 34/2002 on Information Society Services and Electronic Commerce, we inform you that the owner of the website is: 

Laboratorios Herbitas S.L.

Calle José Ridaura Alcaide, 27

46134   Foios - Valencia (España)

CIF-46594362

Valencia Mercantile Registry, Volume 2442, General 866 of Section 4 of the Companies Book, Folio 215, Page no. 15,428, 1st Entry. 

Telephone: 963627900

E-mail: herbitas@herbitas.com